All UK orders are sent via Royal Mail first class signed for - someone will be need to be in to take delivery of goods
UK Orders up to £350 - £5
UK Orders over £350 - £12
Europe orders - via DHL courier - £25
Rest of World incl USA and ASIA via DHL courier - £25
Our delivery times do not take into account any time spent preparing orders which can vary from 24 to 48 hours (standard working days) at most periods of the year. Preparation times can be increased by up to 4 working days at special times of the year (Sales, Private Sales, etc.) given the greater volume of orders.
RIGHT OF RETURN
Crosslow would like to thank you for your order. If you're not fully satisfied with your order, you should return your purchases to us within 14 days.
Your right of return starts from the moment your order is delivered.
- All return items must be presented in their original condition.
- You can return the product to us within this time frame, at your own expense
- CrossLow does everything in its power to respect the delivery times indicated on the Site. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
- We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Delivery fees remain your responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
For reimbursements if the product is returned within 14 days of its delivery, you will be reimbursed via the same payment method as was used initially.