Delivery and Returns
As most orders are bespoke, please expect an approximate 21 day turn around time. On completion of your order delivery is by Royal Mail recorded unless over a certain size, in which case we use UK Mail Delivery to deliver next Day.
Cost of Delivery is broken down as follows:
Orders from £1-£100: £6 standard delivery - first class royal mail recorded
Orders over £100: £12 courier service.
Or Collect from SW17 - details will be on checkout page
Your order will be delivered to the address you indicated when your order was placed. The products bought on CrossLow will be delivered to your stated address in mainland UK or the Isle of Man. We do not deliver to the outside of the United Kingdom or to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses. Alternatively, we offer the right of collection in person with no delivery charges; please contact us directly at the time of your order for further details.
RIGHT OF RETURN
Please note that the majority of our products are handmade and this is indicated on the Site. Where an item is handmade, bespoke or personalised, it needs to be treated gently to preserve its special finish. There may be discrepancies with other items of this product, such as shape, size and finish. Because of their hand-crafted nature, these items are non-refundable and non-exchangeable and the terms of the Right of Return will not apply to such products.
Notwithstanding the above, Crosslow allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. CrossLow does everything in its power to respect the delivery times indicated on the Site. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Delivery fees remain your responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
For reimbursements if the product is returned within 15 days of its delivery, you will be reimbursed via the same payment method as was used initially.
Please note that many of our products are handmade and this is indicated on the Site. Where an item is handmade, it needs to be treated gently to preserve its special finish. There may be discrepancies with other items of this product, such as shape, size and finish. Because of their hand-crafted nature, these items are non-refundable and non-exchangeable and the terms of the Right of Return will not apply to such products.